iPad Setup and Help

Setup your iPad to access school resources such as email, network drives, printing, library catalogue, intranet site and more. And if you're having trouble using our resources, check out the help section.

 

iPad Setup

Please go through the steps below to setup your iPad for use at Mercy College.

1. Install Required Apps

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Install Required Apps (Please complete before the start of school)

A list of Apps required to be installed on the iPad can be found below. Visit this page with your iPad and tap on the App icons below to install the Apps.

Humanities Specific Apps

Google Earth App

Google Earth

Free

HPE Specific Apps

Vidstich Video Collage App

Vidstich

Free

Hudl Technique App

Hudl Technique

Free

Language Specific Apps

Education Perfect App

Education Perfect

Free

Music Specific Apps

Garage Band App

Garage Band

$7.99

2. WiFi Setup & iPad Enrolment

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WiFi Setup & iPad Enrolment (Please complete at Mercy College after you've received your username and password)

Connecting to our WiFi and enrolling your iPad will setup printing and add links on your home screen to our Intranet Site, Website, Library Catalogue (Oliver), Tuckshop Menu, Daily Notices and ID Card Balance.

WiFi Setup

  1. On your iPad select the Settings App
  2. In the left pane select Wi-Fi
  3. In the right pane select MCM
  4. Enter your school username and password
  5. Select Join
  6. Select Trust and you'll be connected to our WiFi

iPad Enrolment

  1. After connecting to the WiFi with the steps above, wait about 5 to 10 seconds and the Device registration window will appear
  2. Select Continue to register
  3. Select Done
  4. Open the Safari browser
  5. Browse to mercymackay.qld.edu.au
  6. You'll be taken to the Meraki SM Setup page
  7. Select Register
  8. Enter your school username and password
  9. Select Login
  10. After a short time, another window will appear. Select Install
  11. Enter your iPad passcode
  12. Select Install - this step may take a couple of minutes
  13. Select Install again
  14. Select Trust
  15. Select Done
  16. Select Complete and your done. This final step may take a while to complete

3. Mercy Email Setup

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Mercy Email Setup (Please complete after you've received your school username and password)

  1. Start the Gmail App on your iPad
  2. Select SIGN IN at the bottom of the screen
  3. Enter your Mercy email address
    • Your email address is in the format: username@mercy.qld.edu.au
  4. Select Next
  5. Enter your school username and password
  6. Select Sign In

4. Do Not Disturb Configuration

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5. Setup WebDAV Nav

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Setup WebDAV Nav (Please complete after you've received your school username and password)

WebDAV Nav is an App you can download from the App Store. It allows you to transfer some types of files from your iPad to O drive and V drive such as images, PDF's and videos. See iPad Requirements to download WebDAV Nav then follow the instructions below to configure WebDAV.

  1. Open the WebDAV Nav App on your iPad
  2. Press the + button at the top right of the screen
  3. Enter the following details:

    Name: Webdav students

    Server URL: (tap in the box below then select Copy - if the Copy option doesn't appear, swipe up or down the page and the option should appear)

    Username: your school username

    Password: your school password

  4. Press Save at the top right of the screen

6. iPad Restriction Allowance

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iPad Restriction Allowance (For the parents/guaridans)

Turning on Restrictions on your child’s iPad is a good idea to help keep inappropriate material being accessed on their device either inadvertently or other. But sometimes this causes problems, like when a student tries to open a textbook in PDF format on our intranet site. Sometimes the iPad won’t open the file and we’ve discovered it’s because restrictions are on. To resolve this issue we ask that you add our intranet site and website addresses to the list of allowed websites on your child’s iPad, if restrictions are turned on.

  1. Select the Settings App
  2. In the left pane select General
  3. In the right pane select Restrictions
  4. Swipe down and select Websites
  5. Select Limit Adult Content
  6. Select Add a Website
  7. Enter the following address: (tap in the box below then select Copy - if the Copy option doesn't appear, swipe up or down the page and the option should appear)

  8. Select < Websites to go back to the previous screen
  9. Select Add a Website again
  10. Enter the following address: (tap in the box below then select Copy - if the Copy option doesn't appear, swipe up or down the page and the option should appear)

  11. Select General from the left pane and you’re done

For further information about iPad restrictions, please see this website from Apple.
http://support.apple.com/en-au/HT201304

7. Backup My iPad

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Backup My iPad

There are three ways to backup your iPad, (1) iCloud, (2) iTunes and (3) WebDAV. Mercy College highly recommends students use at least two of these methods to safe guard their data.

iCloud and iTunes Backup

The Apple website has good instructions on how to backup to iCloud and iTunes. They also have a section that explains the difference.

WebDAV Backup

Individual files can be backed up to your own V Drive, which will store the files on a secure server at Mercy College. These files can be accessed from home or school with the iPad. Students can copy their work from Pages, Keynote, or Numbers directly to their V Drive the same way they submit assignments to teachers into O drive. Students can also copy other important school work such as PDF's, images and videos to their V Drive using the WebDAV Nav App.

  • To setup the WebDAV Nav App see the Setup WebDAV Nav section on this page
  • To setup Pages, Keynote and Numbers, go to the iPad Help section (button at the top of this page) and view the Send Pages, Keynote or Numbers to O Drive or V Drive section.

 

iPad Help

Below you'll find help troubleshooting school related iPad issues.

General

What is Meraki and why does my iPad have Meraki Management? Show / Hide

At Mercy College, we use Cisco Meraki Device Management to help manage some basic settings on all iPads. We install a few links to the most visited sites students need for printing, checking their ID card balance, viewing the tuckshop menu and more. We can also help students with forgotten passcodes and sometimes help find lost iPads. Lastly, we are able to push apps to the iPads, with the permission of the iPad owner. The student owned iPads are not in Supervised mode so we only have very basic functionally.

Mercy College has also just installed a new Cisco Meraki WiFi system that works hand in hand with the Device Management system. This give us insights into problem areas on our WiFi network and helps find unusual traffic that may be causing issues.

What are O Drive and V Drive?

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O Drive and V Drive are both storage locations at Mercy College where files are stored. To access O Drive or V Drive you use WebDAV Nav, Pages, Keynote or Numbers. See the iPad Setup section to configure WebDAV Nav or the Send Pages, Keynote or Numbers to O Drive or V Drive to configure these Apps.

O Drive

O Drive is used to submit files to your teacher or retrieve files from them. When you connect to O Drive you will see two folders:

  • Distribution - This is where teachers will sometimes put resources or work for you. Once inside the Distribution folder, find the folder with the teacher's name.
  • Submission - This is where teachers will sometimes ask you to put your work. Once inside the Submission folder, find the folder with the teacher's name.

V Drive

V Drive is your own personal storage space at Mercy College where you can store or backup your files. Once inside V Drive you will see folders named as years. Your folder is the year that you started year 8 (or will start year 8 if in year 7). Then you need to open the folder named with your school username.

Pages, Keynote, Numbers

Backup Pages, Keynote or Numbers to Google Drive

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These steps require the Google Drive App. Please install it if you haven't already.

  1. Open your document in Pages, Keynote or Numbers
  2. Select the three dots at the top right
  3. Select Send a Copy
  4. Select a document format
  5. Select Google Drive. If you can't see Google Drive you may need to swipe to the right
  6. Optional: Change the folder you're saving to by selected My Drive down the bottom
  7. Select UPLOAD
  8. Select Close and you're dones

Send Pages, Keynote or Numbers to O Drive or V Drive

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To save school work to O Drive or V Drive from Pages, Keynote or Numbers you need to configure these Apps on your iPad. Follow the instructions below: (O Drive is where you submit work. V Drive is your own personal storage where you can back up your work)

  1. Open your Pages, Numbers or Keynote App
  2. Open a new or existing file
  3. Press the three dots at the top right
  4. Select Send a Copy
  5. Select the format
  6. A box should appear with some options such as Copy, Print etc. If not Select Choose How to Send
  7. Select WebDAV from the bottom row, not WebDAV Nav from the top row
  8. Enter the following details:

    Server Address: (tap in the box below then select Copy - if the Copy option doesn't appear, swipe up or down the page and the option should appear)

    Username: your school username

    Password: your school password

  9. Select Sign In from the top right
  10. You are now setup to Copy files to O Drive and V Drive. You can select Cancel to exit out.

You only have to do these steps once unless you select Sign Out whilst using WebDAV. If you do accidently select Sign Out, just repeat the steps above.

Error Message When Sending to O Drive or V Drive

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If you get an error message when sending a file or O Drive or V Drive, the following may apply:

  1. The name of the file may have special characters in it, such as: & ( ! @ ) , *. Remove all special characters and try again
  2. Your file may have the same name as someone elses file in that folder. Rename the file and be sure to include your name in the file name.

Can't Send Pages, Keynote or Numbers to O Drive or V Drive

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If you can't send documents to O drive or V drive with from Pages, Keynote or Numbers try the following:

  1. Is the Server URL correct? Below is the correct URL (tap in the box below then select Copy - if the Copy option doesn't appear, swipe up or down the page and the option should appear)

  2. Make sure there are no spaces or %20 before or after the server address
  3. Is your school username correct?
  4. Re-enter your school password to make sure it is correct
WebDAV Nav

WebDAV Nav Not Working

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If you can't connect to O drive or V drive with WebDAV Nav try the following: (this assumes you completed the Setup WebDAV Nav section in iPad Setup)

  1. Open the WebDAV Nav App
  2. Select Edit at the top right of the screen
  3. Select the student setup, which should be called WebDAV Students
  4. Check the following details:
    • Is the Server URL correct? Below is the correct URL (tap in the box below then select Copy - if the Copy option doesn't appear, swipe up or down the page and the option should appear)

    • Make sure there are no spaces or %20 before or after the Server URL
    • Is your school username correct?
    • Re-enter your school password to make sure it is correct

WebDAV Nav Error Message

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If you get an error message when sending a file or O Drive or V Drive, the following may apply:

  1. The name of the file may have special characters in it, such as: & ( ! @ ) , *. Remove all special characters and try again
  2. Your file may have the same name as someone elses file in that folder. Rename the file and be sure to include your name in the file name.
iMovie

Upload an iMovie from iPad to Google Drive

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  1. Open the video in iMovie
  2. Press the Share button located at the bottom of the screen
  3. Press the Save Video button
  4. Select the resolution: Large - 540p
  5. The video will be exported to the Photo Library
  6. Open the Google Drive app
  7. Locate the folder you would like to upload the video to
  8. Press the + button at the bottom of the screen
  9. Select Upload
  10. Select Photos and Videos
  11. Find and select the video you want to upload
  12. Select UPLOAD from the top right
  13. You'll see a progress bar. When the upload is complete you should see the video in your Google folder

Upload an iMovie from iPad to O Drive

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Before you can upload a movie to O Drive, you have to complete the Setup WebDAV Nav section in iPad Setup.

  1. Open the video in iMovie
  2. Press the Share button located at the bottom of the screen
  3. Press the Save Video button
  4. Select the resolution: Large - 540p
  5. The video will be exported to the Photo Library
  6. Open the WebDAV Nav app
  7. Select Webdav students
  8. Select O Drive
  9. Select Submission
  10. Select the teacher's name from the list
  11. Locate the folder the video is to be uploaded to
  12. Press the Photos button at the bottom of the screen
  13. Allow the program to access Photos, if it asks
  14. Find the video and select it
  15. Press the Use link
  16. Enter a name for the video, which includes your name so the teacher knows who submitted it
  17. Press the Upload button
  18. A small rotating icon will appear at the top centre of the screen, once this is finished, the video has been uploaded
  19. You won't be able to see the video in the folder; ask your teacher if you want to confirm it's there
Printing

How do I print from Pages, Keynote or Numbers?

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Before you can print, your iPad has to be enrolled with Mercy College. See the WiFi Setup & iPad Enrolment section in iPad Setup.

  1. Open Pages, Keynote or Numbers on your iPad
  2. Select the file you want to print
  3. Press the three dots at the top right of the screen
  4. Select Print
  5. Select the printer: Library Colour or Library Black and White
  6. Select Print
  7. Open the Printing App on your iPad
  8. You may see a message about your document being held in a queue, select OK
  9. Your file is now ready to be released for printing. You can do this from your iPad or from the Printer/Copier in the library.
    • Releasing from your iPad
      1. From your Printing App, select Printers near the top right of the screen
      2. Select the printer you printed to
      3. Select Release at the bottom left of the screen
    • Releasing from the Printer/Copier in the library
      1. Sign into the Printer/Copier with your ID card or type in your username and password
      2. Press the Select Jobs button
      3. Press the Print button for the document you want to print
  10. Collect your documents - your username will be printed on the bottom of each document

How do I print from Google Docs, Slides or Sheets?

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Before you can print, your iPad has to be enrolled with Mercy College. See the WiFi Setup & iPad Enrolment section in iPad Setup.

  1. Open Google Docs, Slides or Sheets on your iPad
  2. Select the file you want to print
  3. Select the three dots at the top right of the screen
  4. Select Share & export
  5. Select Print
  6. Select Google Cloud Print
  7. Select the printer: Library Google Cloud Print
  8. If you want to print in black and white, select the Colour drop down list and change to Monochrome, otherwise leave it as Colour
  9. Select Print
  10. Close down the Print windows with the X at the top left
  11. Open the Printing App on your iPad
  12. You may see a message about your document being held in a queue, select OK
  13. Your file is now ready to be released for printing. You can do this from your iPad or from the Printer/Copier in the library.
    • Releasing from your iPad
      1. From your Printing App, select Printers near the top right of the screen
      2. Select the printer you printed to
      3. Select Release at the bottom left of the screen
    • Releasing from the Printer/Copier in the library
      1. Sign into the Printer/Copier with your ID card or type in your username and password
      2. Press the Select Jobs button
      3. Press the Print button for the document you want to print
  14. Collect your documents - your username will be printed on the bottom of each document
Backups

How do I Backup My iPad

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Please see the Backup My iPad section in iPad Setup on this page.